Accessibility

Springboard Hospitality Accessibility Statement

Last Updated: December 9, 2020

This accessibility statement (“Statement”) applies to Springboard Hospitality, its subsidiaries and all of the hotels within the Springboard Hospitality Portfolio of Brands1 (collectively, "Springboard Hospitality," "we," or "us"). At Springboard Hospitality, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that accessibility for all is an important issue.

The Springboard Hospitality Portfolio includes, Airtel Plaza Hotel, Banyan Harbor Resort, Best Western Orlando Gateway Hotel, Best Western Plus at Lake Powell, Best Western Sonoma Winegrower's Inn, Carriage House Las Vegas, Chamberlain West Hollywood, The Getaway, Grafton on Sunset, Harbor Court Hotel, The Hideaway, Hotel Renew, Hotel Winters, Jackson Hole Lodge, Montrose West Hollywood, Le Parc Suite Hotel, Marin Suites Hotel, Maui Beach Hotel, Ohia Waikki, Pacific Monarch Hotel, Plantation Hale Suites, River's Edge Hotel & Spa, Royal Grove Waikiki, Studio City Court Yard, Super 8 Tempe, Virginian Lodge, Volcano House, White Sands Hotel, Hilton Garden Inn Denver Airport, Hilton St. Louis Frontenac, SFO Airport Hotel El Rancho Inn Signature Collection, Sedona Rouge Hotel & Spa.

Springboard Hospitality strives to maintain compliance with the World Wide Web's Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and: 

  • * We have built our website using standard-compliant HTML and CSS
  • * We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
  • * We have provided consistent navigation across the website
  • * We have ensured that images have alternative texts and descriptive links.

 In addition, we offer rooms with accessibility features, which may be booked through springboardhospitality.com and any of our portfolio of hotels brand websites. 

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at ada@olshotels.com or phone us at 818-905-9280. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

For direct questions regarding ADA facilities at Best Western El Rancho, please contact us at info@elranchoinn.com or phone us at 650-588-8500

Property Accessible Routes and Details

  • No accessible elevators with braille instructions.
  • Accessible emergency exits.
  • Accessible public restroom.
  • Accessible route from parking area to the main entrance.
  • Accessible route from the public entrance and rooms to the registration area.
  • Accessible route to pool and pool deck from the public entrance and rooms.
  • Accessible route to restaurant/spa/bar/market from the public entrance and rooms.
  • Accessible route to the elevator from the public entrance, registration desk and rooms.
  • No braille signage on guest room doors.
  • The bar is accessible.
  • Bathroom door width is 27 inches.
  • Guest room televisions have closed captioning or closed captioning decoders can be provided.
  • The pool has a chairlift.
  • Business center complies with the 1991 ADA Standards.
  • Fitness center does not comply with the 1991 ADA Standards.
  • Hotel entrance complies with the 1991 ADA Standards.
  • Restaurant and other food service areas at the Hotel do not comply with the 1991 ADA Standards due to possible elevation issues.
  • Swimming pool and surrounding areas at the Hotel comply with the 1991 ADA Standards.
  • Entrance door width is 34.5 inches.
  • ADA room types include: HQTN - two rooms, both have a queen bed and twin bed.
  • ADA amenities for the rooms include: lower bed height, walk-in shower, raised toilet seat, access below vanity sink, secondary peep hole, accessible closet hardware.
  • Main entrance door width is 35.5 inches.
  • The Market is accessible.
  • Route from the accessible guest rooms to the business center is accessible in compliance with the 1991 ADA Standards.
  • Route from the accessible guest rooms to the fitness center is not accessible in compliance with the 1991 ADA Standards due to second floor only accessible by stairs.
  • Route from the public entrance to the business center is accessible in compliance with the 1991 ADA Standards.
  • Route from the public entrance to the fitness center is not accessible in compliance with the 1991 ADA Standards due to second floor only accessible by stairs.
  • Secondary entrance width is 35.5 inches.
  • Service animals are welcome.
  • Spa is accessible.
  • Space to accommodate accessible vehicles.
  • TTY available for guest use.
  • Registration desk height is 28.5 inches.
  • Visual and audible alarms for smoke, fire and emergency.
 
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